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FAQ

1. Are you accepting new patients?

Yes all the GPs and allied health professionals are welcoming new patients.

 

If you book online you will be asked if you are new and a longer appointment time will be allocated, or ring to discuss with our reception team.

2. Can I see a doctor urgently?

Yes – please make it clear when you ring that your issue is urgent. If you are unwell or, for example, concerned about your child we will always try to fit you in as soon as we can.

 

Even if no available appointments appear online please ring in if urgent, as we always keep some “book on day” appointments free .

3. What do I do when the surgery is closed?

For urgent medical attention phone 000 or attend the Emergency Room at your nearest hospital.

 

For issues that are not urgent but cannot wait contact 13 SICK/ 13 7425 out of hours for advice and/or to arrange to see the home doctor service.

 

If your issue can wait until we are open again you can usually book online appointments for the next working day

4. I have several issues, can I book a longer appointment?

Yes, you can choose a longer 20-30min appointment online through Hotdoc booking system, or request a long consultation if you ring our reception team to book.

5. Can I book directly with the practice nurse?

Yes, please book with our practice nurse for routine childhood checks and immunisations, travel immunisations, wound care including dressings and suture removal, >75yrs elderly health care assessments or ear syringing for wax.

6. How do I get my test results?

Usually your GP will advise you to book a follow up appointment to discuss your results if you are having investigations.  Our reception team will also contact you, on behalf of your doctor, to arrange an appointment if you have an abnormal test result which needs review and you do not yet have a follow up appointment booked. Results are checked several times a day by all doctors.

7. Can I ring in for a prescription when I need it?

If you are on regular medication, your GP will normally give you enough repeats on your prescription to last until when they next need see you for review. Most prescriptions need review.