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About Us

Appointments

Welcome to Gilbert Collins

Gilbert Collins Medical Practice is owned and managed by GPs. Our focus is on delivering a high quality, comprehensive healthcare service for our local community. We are a GPA Accredited practice having been assessed to meet the accreditation quality standards of the Royal Australian College of General Practitioners (RACGP).

Our mission is to provide the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

We are committed to promoting health, well-being and disease prevention to all patients. We do not discriminate in the provision of excellent care and all patients will be treated with dignity and respect.

Telephone and Electronic Communication

If you have the need to contact the surgery via telephone, it is helpful if you can advise the receptionist the nature and urgency of your enquiry so that we can address it appropriately. Being mindful of patient security and privacy, we use approved identifiers before giving out any patient information over the telephone.

We use email and fax to communicate but please note, no confidential patient information will be sent to you in these formats unless specifically requested in writing. Please be aware: email communications are not encrypted and therefore can be open to people other than the intended recipient. By requesting, in writing, private health information be sent via email, you acknowledge and accept the associated risks.

We will respond to your email messages to our practice,  within the next business day.

Opening hours and contact details are on this page, to the right of this information.

Privacy Policy

All patient consultations and medical records are strictly confidential. Your medical record is only available to authorised members of staff. Please see our privacy information / consent form at reception for further details.

Patient Feedback

If at any time, you are unhappy about any aspects of our service or the care that you receive from this practice, please feel free to talk to your doctor or our Business Manager. Alternatively, you may wish to contact the Health Care Complaints Commission

Locked Bag 18, Strawberry Hills NSW 2012 Email: hccc@hccc.nsw.gov.au